Hartford Senior AdvisorTrinity Health of New England at Home is a Medicare-certified home health agency based at 659 Tower Ave, FL 2 in Hartford, CT 06112. Medicare first certified it in 1966, 60 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Connecticut average of 3. Its strongest result against the Connecticut average is breathing improved; its weakest is flu shot status checked.
What is Trinity Health of New England at Home's Medicare record?
| Agency | Trinity Health of New England at Home |
|---|---|
| Address | 659 Tower Ave, FL 2, Hartford, CT 06112 |
| Phone | (860) 763-7600 |
| Medicare provider number (CCN) | 077005 |
| Ownership | Non-Profit |
| Medicare-certified since | 07/01/1966 |
How does Trinity Health of New England at Home score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Trinity Health of New England at Home. It is better than the Connecticut average on 6 and worse on 1.
| Measure | Trinity Health of New England at Home | Connecticut average | U.S. average | vs. Connecticut |
|---|---|---|---|---|
| Started care on time | 96.7% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 90.8% | 88.2% | 88.6% | About the same |
| Got better at getting in and out of bed | 94.1% | 90.1% | 89.8% | Better |
| Got better at bathing | 93.6% | 89.5% | 90.7% | Better |
| Breathing improved | 98.8% | 91.9% | 91.5% | Better |
| Got better at taking medicines correctly | 91.1% | 86.8% | 88.3% | Better |
| Medication issues addressed on time | 98.4% | 94.4% | 94.4% | Better |
| Flu shot status checked | 58.6% | 64.5% | 63.3% | Worse |
| Met expected function at discharge | 78.3% | 78.9% | 71.7% | About the same |
| Falls with major injury (lower is better) | 0.4% | 0.9% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0.4% | 0.2% | 0.2% | About the same |
Where it stands out: breathing improved, got better at taking medicines correctly and got better at bathing.
Where it trails: flu shot status checked.
What do patients say about Trinity Health of New England at Home?
73% of surveyed patients said they would definitely recommend Trinity Health of New England at Home, based on 380 completed surveys. The Connecticut average is 77%.
| Survey question | Trinity Health of New England at Home | Connecticut average | U.S. average | vs. Connecticut |
|---|---|---|---|---|
| Team gave care in a professional way | 88% | 87% | 89% | About the same |
| Team communicated well | 85% | 84% | 86% | About the same |
| Team discussed medicines, pain and home safety | 80% | 82% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 82% | 85% | 85% | Worse |
| Would definitely recommend the agency | 73% | 77% | 79% | Worse |
Do Trinity Health of New England at Home's patients end up back in the hospital?
Medicare rates Trinity Health of New England at Home better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 93.1% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.6% |
| Preventable hospital stays during care | Same As National Rate | 10.3% |
Which home health services does Trinity Health of New England at Home provide, and which does it not?
Trinity Health of New England at Home reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Trinity Health of New England at Home? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Hartford-area ZIP codes does Trinity Health of New England at Home serve?
Trinity Health of New England at Home tells Medicare it serves 57 ZIP codes in Hartford and Hartford, Tolland and Middlesex counties, out of 83 in total.
- 06001
- 06002
- 06010
- 06016
- 06026
- 06029
- 06032
- 06033
- 06035
- 06037
- 06040
- 06042
- 06043
- 06051
- 06052
- 06053
- 06060
- 06062
- 06066
- 06067
- 06070
- 06071
- 06072
- 06073
- 06074
- 06076
- 06078
- 06081
- 06082
- 06084
- 06085
- 06088
- 06089
- 06090
- 06092
- 06093
- 06095
- 06096
- 06103
- 06105
- 06106
- 06107
- 06108
- 06109
- 06110
- 06111
- 06112
- 06114
- 06117
- 06118
- 06119
- 06120
- 06250
- 06268
- 06279
- 06479
- 06489
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Trinity Health of New England at Home before starting care?
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Hartford, CT?
These Medicare-certified agencies are also based in or near Hartford.
- Harriott Home Health Services LLC — 2.5 of 5 stars
- Avery Heights Home Health Agency — 2 of 5 stars
All Medicare-certified home health agencies in Hartford and Hartford, Tolland and Middlesex counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Trinity Health of New England at Home Medicare-certified?
Yes. Trinity Health of New England at Home is certified by Medicare under provider number 077005 and has been since 1966. Original Medicare pays certified agencies directly for covered home health care.
What is Trinity Health of New England at Home's Medicare star rating?
4 out of 5 for quality of patient care. The Connecticut average is 3. Its patient survey rating is 3 out of 5.
Does Trinity Health of New England at Home provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
