Hartford Senior AdvisorTrinity Health of New England at Home is a Medicare-certified hospice based at 659 Tower Ave, FL 2 in Hartford, CT 06112. It has been certified since 1994. It cares for about 88 patients on an average day, making it a mid-sized hospice. It scores 10 out of 10 on Medicare's Hospice Care Index; the Connecticut average is 9.6. Family caregivers rate it 3 out of 5 stars. The index flags 2 areas where it is worse than the Connecticut average, starting with gaps in nursing visits longer than 7 days.
What is Trinity Health of New England at Home's Medicare record?
| Hospice | Trinity Health of New England at Home |
|---|---|
| Address | 659 Tower Ave, FL 2, Hartford, CT 06112 |
| Phone | (860) 763-7600 |
| Medicare provider number (CCN) | 071520 |
| Ownership | Non-Profit |
| Medicare-certified since | 07/19/1994 |
How does Trinity Health of New England at Home score on Medicare's Hospice Care Index?
Trinity Health of New England at Home scores 10 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Connecticut average it is better on 2 of the indicators below and worse on 2.
| Indicator | Trinity Health of New England at Home | Connecticut average | U.S. average | vs. Connecticut |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 52.4% | 39.8% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 11.5% | 7.5% | 7.3% | Worse |
| Patients discharged alive after 180 days or more (lower is better) | 23.1% | 35% | 37.4% | Better |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 7.7% | 5.2% | 8.5% | About the same |
| Live discharge followed by death in hospital (lower is better) | 1.9% | 1.8% | 2.1% | About the same |
| Nurse minutes per routine home care day | 13.3 min | 14.8 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 13.1% | 9.8% | 9.6% | Better |
| Patients visited by a nurse in the last 3 days of life | 94.4% | 94% | 89.3% | About the same |
Separately, 98.3% of its patients received all seven recommended care steps at admission (Connecticut average 96.4%) and 71.9% were visited by a nurse or social worker on at least two of their last three days (Connecticut average 61.8%).
What do families say about Trinity Health of New England at Home?
75% of family caregivers said they would definitely recommend Trinity Health of New England at Home; the Connecticut average is 84%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Trinity Health of New England at Home | Connecticut average | U.S. average | vs. Connecticut |
|---|---|---|---|---|
| Team always communicated well | 79% | 81% | 82% | About the same |
| Team always provided timely help | 69% | 74% | 78% | Worse |
| Team always treated the patient with respect | 87% | 91% | 91% | Worse |
| Right amount of emotional and spiritual support | 86% | 90% | 91% | Worse |
| Patient always got help for pain and symptoms | 77% | 76% | 76% | About the same |
| Caregivers rated the hospice 9 or 10 | 76% | 81% | 83% | Worse |
| Would definitely recommend the hospice | 75% | 84% | 85% | Worse |
Where does Trinity Health of New England at Home deliver care, and to whom?
49% of trinity health of new england at home's care is delivered at home and its largest patient group by diagnosis is dementia (28%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| At home | 49% |
| In a skilled nursing facility | 22% |
| In assisted living | 15% |
| In a nursing facility | 13% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 28% |
| Cancer | 23% |
| Stroke | 15% |
| Heart and circulatory disease | 15% |
| Other conditions | 12% |
| Respiratory disease | 9% |
Which Hartford-area ZIP codes does Trinity Health of New England at Home serve?
Trinity Health of New England at Home tells Medicare it serves 58 ZIP codes in Hartford and Hartford, Tolland and Middlesex counties.
- 06001
- 06002
- 06010
- 06013
- 06016
- 06019
- 06026
- 06029
- 06032
- 06033
- 06035
- 06037
- 06040
- 06042
- 06051
- 06052
- 06053
- 06060
- 06062
- 06066
- 06067
- 06070
- 06071
- 06073
- 06074
- 06076
- 06078
- 06082
- 06084
- 06085
- 06088
- 06089
- 06092
- 06093
- 06095
- 06096
- 06105
- 06106
- 06107
- 06108
- 06109
- 06110
- 06111
- 06112
- 06114
- 06117
- 06118
- 06119
- 06120
- 06279
- 06416
- 06423
- 06424
- 06438
- 06457
- 06479
- 06481
- 06489
What should you ask Trinity Health of New England at Home before choosing it?
Ask how often the nurse visits
52.4% of Trinity Health of New England at Home's patients went more than seven days without a nursing visit at some point, against 39.8% across Connecticut. Ask for the planned visit schedule in writing and who decides when it changes.
Ask what happens in the first week
11.5% of its live discharges came within a week of enrollment (Connecticut average 7.5%). Ask what the admission visit covers and how they confirm hospice is the right fit before enrolling.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
Ask where inpatient care happens
When symptoms cannot be managed at home, hospice provides short inpatient stays. Ask which facility they use and how far it is from the family.
All Medicare-certified hospices in Hartford and Hartford, Tolland and Middlesex counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Trinity Health of New England at Home Medicare-certified?
Yes. Trinity Health of New England at Home is certified by Medicare under provider number 071520 and has been since 1994.
What is Trinity Health of New England at Home's Hospice Care Index score?
10 out of 10 in the current Medicare data. The Connecticut average is 9.6.
How large is Trinity Health of New England at Home?
It cares for about 88 patients on an average day.
