Hartford Senior AdvisorWestbrook Visiting Nurses & Public Health is a Medicare-certified home health agency based at 866 Boston Post Road in Westbrook, CT 06498. Medicare first certified it in 1966, 60 years ago. Medicare rates its quality of patient care at 3.5 out of 5 stars, above the Connecticut average of 3. Its strongest result against the Connecticut average is flu shot status checked; its weakest is got better at taking medicines correctly.
What is Westbrook Visiting Nurses & Public Health's Medicare record?
| Agency | Westbrook Visiting Nurses & Public Health |
|---|---|
| Address | 866 Boston Post Road, Westbrook, CT 06498 |
| Phone | (860) 399-3088 |
| Medicare provider number (CCN) | 077009 |
| Ownership | Government Operated |
| Medicare-certified since | 07/01/1966 |
How does Westbrook Visiting Nurses & Public Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Westbrook Visiting Nurses & Public Health. It is better than the Connecticut average on 3 and worse on 3.
| Measure | Westbrook Visiting Nurses & Public Health | Connecticut average | U.S. average | vs. Connecticut |
|---|---|---|---|---|
| Started care on time | 100% | 96.5% | 96.6% | Better |
| Got better at walking or moving around | 86.5% | 88.2% | 88.6% | About the same |
| Got better at getting in and out of bed | 89% | 90.1% | 89.8% | About the same |
| Got better at bathing | 84.2% | 89.5% | 90.7% | Worse |
| Breathing improved | 87% | 91.9% | 91.5% | Worse |
| Got better at taking medicines correctly | 79.7% | 86.8% | 88.3% | Worse |
| Medication issues addressed on time | 100% | 94.4% | 94.4% | Better |
| Flu shot status checked | 94.2% | 64.5% | 63.3% | Better |
| Met expected function at discharge | 78.4% | 78.9% | 71.7% | About the same |
| Falls with major injury (lower is better) | 0.6% | 0.9% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: flu shot status checked, medication issues addressed on time and started care on time.
Where it trails: got better at taking medicines correctly, got better at bathing and breathing improved.
What do patients say about Westbrook Visiting Nurses & Public Health?
95% of surveyed patients said they would definitely recommend Westbrook Visiting Nurses & Public Health, based on 71 completed surveys. The Connecticut average is 77%.
| Survey question | Westbrook Visiting Nurses & Public Health | Connecticut average | U.S. average | vs. Connecticut |
|---|---|---|---|---|
| Team gave care in a professional way | 98% | 87% | 89% | Better |
| Team communicated well | 96% | 84% | 86% | Better |
| Team discussed medicines, pain and home safety | 92% | 82% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 96% | 85% | 85% | Better |
| Would definitely recommend the agency | 95% | 77% | 79% | Better |
Do Westbrook Visiting Nurses & Public Health's patients end up back in the hospital?
Medicare rates Westbrook Visiting Nurses & Public Health better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 93.8% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 3.9% |
| Preventable hospital stays during care | Same As National Rate | 9.8% |
Which home health services does Westbrook Visiting Nurses & Public Health provide, and which does it not?
Westbrook Visiting Nurses & Public Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Westbrook Visiting Nurses & Public Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Hartford-area ZIP codes does Westbrook Visiting Nurses & Public Health serve?
Westbrook Visiting Nurses & Public Health tells Medicare it serves 10 ZIP codes in Hartford and Hartford, Tolland and Middlesex counties.
- 06409
- 06413
- 06417
- 06419
- 06422
- 06426
- 06442
- 06457
- 06475
- 06498
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Westbrook Visiting Nurses & Public Health before starting care?
Ask who sorts out the medication list
79.7% of patients got better at taking their medicines correctly (Connecticut average 86.8%). Ask whether a nurse reconciles every prescription at the first visit and who sets up the pill organizer.
Ask who helps with bathing, and how often
84.2% of patients improved at bathing (Connecticut average 89.5%). Ask whether a home health aide is part of the plan or whether bathing help is left to the family.
Ask about breathing and oxygen management
87% of patients had less shortness of breath by the end of care (Connecticut average 91.9%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
All Medicare-certified home health agencies in Hartford and Hartford, Tolland and Middlesex counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Westbrook Visiting Nurses & Public Health Medicare-certified?
Yes. Westbrook Visiting Nurses & Public Health is certified by Medicare under provider number 077009 and has been since 1966. Original Medicare pays certified agencies directly for covered home health care.
What is Westbrook Visiting Nurses & Public Health's Medicare star rating?
3.5 out of 5 for quality of patient care. The Connecticut average is 3. Its patient survey rating is 5 out of 5.
Does Westbrook Visiting Nurses & Public Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
